Allgemeine Geschäftsbedingungen

Terms & Conditions and Booking Policies

Casa Valeria • Rua da Fortaleza 21, 8650-111 Burgau, Portugal
Host: Edith Wittkamp • Tax ID (NIF): 182550192

1. Scope & Contracting Party

These General Terms and Conditions govern all direct bookings of accommodation at Casa Valeria (Apartment 1st Floor / Apartment Ground Floor). The contract is entered into directly with the host, Edith Wittkamp.

2. Formation of Contract

The contract becomes binding upon receipt of written booking confirmation (via email) and the timely receipt of the agreed deposit.

3. Payment Schedule

  • Deposit: 10% of the total rental price due upon booking.
  • Balance: Remaining 90% due 6 weeks (42 days) prior to arrival.
  • Short-Notice: Bookings made within 42 days of arrival require 100% payment immediately.

4. Cancellation Policy

  • Up to 42 days prior to arrival: Free cancellation (100% refund).
  • Within 41 days of arrival or no-show: 90% of the total rental amount is payable.
  • Re-rental: If the apartment is successfully re-rented for the cancelled dates, the income achieved will be credited against the cancellation fee.

Statutory note: Pursuant to Art. 16(l) of EU Directive 2011/83/EU, the statutory 14-day consumer right of withdrawal does not apply to accommodation contracts for specific dates. We strongly recommend travel cancellation insurance.

5. Occupancy & Quiet Hours

Only the registered guests may occupy the apartment. Parties, events, and smoking indoors are strictly prohibited. Quiet hours are observed between 10:00 PM and 8:00 AM (22:00 – 08:00).

6. Mandatory Guest Registration (AIMA / Portugal)

In compliance with Portuguese immigration and legal requirements, all foreign guests must provide their official passport/ID details via our secure pre-arrival online check-in link.

7. Liability & Damage

Guests are liable for any damages caused to the property or its contents during their stay. In the event of lost keys, the guest bears the replacement costs of the lock cylinder.

8. Complaints Book (Livro de Reclamações)

In accordance with Portuguese statutory regulations for Alojamento Local, guests have access to the official electronic complaints platform: Livro de Reclamações Eletrónico.